Posts Tagged ‘Hips’

HIPs are dead. A new Government is in place. Power to the People seems to be high on the agenda. The Economy is stuttering forward. Our football team ….. well, enough said! What now?

Over the last few months I have helped and overseen my Parents sell their home of 48 years standing and buy a home down-market. The key areas I want to talk about include —-

1. Choosing an Estate Agent
2. Deciding what information, and in what form, we could produce to help speed a sale through.
3. The Solicitors and dealing with buyers in the chain.

Being a local Surveyor/Valuer all the Agents wanted my Parents instruction. I advised my Parents after considering who would be buying their home and matching that “profile” to the sales record and “typical profile” of each Agency. A sole agency was agreed and a marketing strategy and what advertising would be completed. That was fairly easy but it did emphasis to me that all Estate Agencies are different and use differing tactics and skills to package themselves in order to obtain selling instructions. We ignored those tactics and looked under the surface to see what real skills each Agent had. We were not displeased with our final choice – in fact the Agent was simply brilliant throughout.

Next my Parents and I sat down and filtered through vast amounts of paperwork collected over 48 years. We defined several key documents that our own Solicitors would need – Planning Permissions and related Building Regulation Control Approvals with original Plans, Guarantees etc…. Again, this was easy.

Legal FORMS duly arrived and my Parents had to tick boxes for this and that and decide what was staying and what was to be taken away with them (not always easy to decide).

Eventually, and quite quickly because we had the price right to achieve a disposal, a buyer was found: in fact the whole chain was only three properties long and the top end was “empty”. Simple? No, not quite.

The chain was assembled quickly. What then did not happen was all three Solicitors meeting to decide a plan to achieve a simple and pain free transaction and to then inform the home owners of that plan and what to do if things became problematic. Instead a date was set for exchange and only at that point did all documents get a thorough scrutiny. That scrutiny revealed that elderly Parents had missed ticking that their home had mains gas and electricity (heating was via mains gas and the utility room is dominated by a floor standing large gas boiler and flue plus the Estate Agent details state all mains services are connected + the home has light fittings and power sockets for electrical gear). My Parents buyer and legal adviser could not accept the risk that my Parents home may not have these services and exchange was delayed until they could tick the boxes and return the Form.

Next came the Tree.

Now this is a fairly massive Wellingtonia that pre-dates the house by about 100 years. It is well within “influencing distance” of the house and drains and because its roots were causing damage to the public road outside my Parents house I declared that problem to the buyer whilst also pointing out the only cracking (minor) to the house.

The buyer chose to not have any private survey completed because the house was going to be adapted, expected and very significantly refurbished after detailed Planning Permission and Building Control applications were passed.

My Parents had no knowledge of buying and selling and were highly nervous of what to expect with each solicitor delay the degree of stress increased. The delays experienced were for many causes, including some via my Parents lack of knowledge and understanding.

The house my parents were buying was empty and when exchange of contracts was finally agreed they wanted to get Builders in to complete fairly minor works such a new Sink, one room to be redecorated, minor re-wiring, etc…. but the sellers only gave us a few days to arrange and complete this. This meant that when my elderly Parents actually occupied they went into a bombsite rather than a nice interior adapted to their medical needs.

I am not ranting here: this is not a witch-hunt. Instead I am trying to square the actions and needs of many people and comparing this with the service levels we received from several sources and attempting to ask and answer “is this how people should treat each other in this new century?”.

I have not mentioned the story of how one Agent nearly sold my Parents another home only to see that Agent shot themselves in the foot and those actions costing my parents several hundred pounds is abortive fees. Indeed, the above overview only details main events – many tales of delay and outright stupidity staggered me then and now.

HIPs were poorly designed and lacked the one thing that could have added true value to data exchange – a seller survey that the buyer could rely upon and sue if found to be bias or inaccurate.

In my simple, humble opinion, many changes are needed to regulate buying/selling and to put service levels and common sense at the heart of things.

Buyers must prove they have approved/sufficient funds available before any sale can be agreed. Yes, this means Mortgage Certificates need to be introduced coupled with a professional assessment of what value that persons existing home may achieve shortly. By this method an Agent and Seller could assess the real, effective buyers.

Agent Details should be of greater detail and anything printed thereon should be guaranteed (honest errors excepted) by that Agent before they can market any home. HIPs had a high legal content but the data was presented in a gooble-de-gook way. Environmental Data was similarly presented such that at one stage my own business was getting multiple phone calls each week from buyers asking for a translation service! If the usual legal Forms were also prepared by sellers, and checked/verified by solicitors, BEFORE the home reached the market then the period between “offered accepted” and “exchange” would greatly shortened and both hassle and red-tape would be reduced.

I do not hold to the view that this causes unnecessary costs and delays to marketing homes. Of course I am biased in favour of seller surveys but the over “greater good” is served if such changes were made. It just cries out to me that the existing selling system we have reverted to simply panders to the Agents rather serving the client, the great British Public, buyers and sellers.

Mortgage Lenders and Solicitors plus my own controlling body, the Royal Institution of Chartered Surveyors have a great deal to answer for in turning the defunct HIP opportunity to achieve real social change into a farce that was eventually scraped. If the public truly believes our current house buying system and both Agency and Legal service standards are adequate then, like Diego Maradona, I will run naked through the streets of my home town.

I would love the hear your views if you have recently bought and/or sold your home and especially if you had problems that required solutions to be found.

As only a small minority of buyers have any private survey we at PROinspect are concerned for thePublic. HIPs were to have Sellers Surveys, the best thing possible for buyers, but disinformation and politics managed to knock it out of sight.

So What do you need to do – When and How?

Don’t ring a Surveyor and say “I need a survey, how much do you charge?”. This does not give the Surveyor a chance to understand what you are buying and making a recommendation on the best survey product. The Surveyor could, in many scenarios, save you many pounds if you will only take the time to listen.

It all starts with how you approach your private Surveyor………..

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What are you buying – House Bungalow Flat.

How old is it? – Victorian Modern 1930′s etc….

How big is it? – No of Bedrooms? No of reception rooms? etc….

What is its general state? – Modernised? Well presented? Derelict?

What price have you offered OR what is the Asking Price?

Where is it? – Which Town or Post Code etc….

Do you have specific plans for the home?

Do you have specific concerns about anything?

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These matters allow the Surveyor to understand YOU and what you are BUYING. Once you have agreed the survey product and a fee cost and issued an clear instruction for us to proceed we will need the following type of data from you:-

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Required Customer Information

PROinspect and our customers must communicate and agree at least the following data and terms:

1. Client name and full address (if more than one person then multiple data is needed).
2. Home, work and mobile call details of each client.
3. Preferred E-mail address of each client.
4. Full address of home to be inspected (including post code).
5. Home access method and details (typically an Estate Agents full details).
6. If a home HIP exists – the full reference number of that document in sufficient detail to allow us to download it.
7. If the client knows what survey product they need then please provide the NAME of that product OR tell us what is worrying you about the home.
8. What extras to the standard service level are needed?
9. Fee agreement – the sum, how and when it will be paid etc… We usually require full payment before we submit our Report or findings to the customer.
10. The urgency of the transaction (do you have any pre-agreed deadlines?).
11. Full details of your solicitor (including call number, name and personal e-mail address).

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PROinspect will then e-mail or mail our verification, business Terms, product scheme, Conditions plus fee Invoice.

We will contact the Agent or Home Owner and do all that is necessary to inspect the premises and to report to you. Once you have our verified Fee Quotation and Terms/Conditions, and have indicated your full agreement o our service(s), then we do everything leaving you free of the stress and worry of having to organize anything.

It really is simple – if you are looking, or live in, Southern England call me for further advice and opinion.  +44 (0)1489 896 174 or use the CONTACT FORM above. Stuart Parrett.

Decided to SALE and/or BUY?

FIRST TIME BUYER?

PRIVATE HOUSE SALE?

What should you know and do?

If you are only buying then VIEW a prospective home, open doors and windows and have  a good poke around (do not be inhibited). Walk around the district to take in the flavour of the people etc… You could then get onto the internet to check out the Planning history of the home and if you find that what the sellers told you doesn’t match what is in the Planning Department files then ask for an explanation from the sellers. Indeed there are many self-help measures that can bring your purchase forward at low or nil cost and with only minor effort.

Sellers – how much are Estate Agents going to charge you: never agree Sole Selling Rights terms: always get a positive marketing report from your intended Agents – when will the first newspaper adverts go in, how many adverts, in what newspapers and magazines?

If you have a simple, modern home you could consider making your home the only one in your street that comes complete with a Seller Survey Report to prove it is in good condition and that you are not hiding anything. Scotland, heralded as having a “better” selling system than in England, has the Home Survey that is exactly this, a condition report with Valuation opinion to bring transparency to the deal (in England our survey products usually do not have Valuations).

If you have a Period Cottage that has been greatly improved and extended then why not include all your plans, permissions, reports, certificates, invoice receipts to prove who-did-what, when and whether warranties/guarantees exist? JPEG file uploads is all that is needed. This data will be needed by your purchasers’ Surveyor and Solicitor and so why not place it all up-front, on show for all to see? This saves time and will get the Purchasers’ Surveyor (and perhaps Loan Valuer as well) on your side – this has to be on the positive side and stacks up the chances of a successful, short-term disposal. It proves your positive and serious intentions to not cause problems or delays.

Here are some simple tips to help you onto the right track —–

1. Should a seller complete repairs before they place a home on the market? This is a difficult question but it my opinion a lot of work is done for no real gain and so the generic answer is NO. By all means do low-cost items and splash the emulsion on walls and generally smarten up the place but large expense is usually a waste of time and money. However—–
2. A few things do require serious consideration: PROinspect are great believers in getting Service Engineers to certify the function and safety of your home wiring and heating system (boiler usually).
3. Had a look at a good prospective home but something is wrong – that crack in the rear wall? Should you not bother with an offer? Should you offer to bid but make it subject to survey? OR, why not ask PROinspect to have a quick look at the problem to advise you how to proceed?
4. Found the right home and your bid has been accepted? STOP. Do not let the Sellers Agent send off a mortgage application through their rear office Financial Services adviser. Intentionally separate the loan valuation from your private survey. Why would you want your mortgage source to have the benefit of knowing the homes’ exact condition, they may decline the finance you need?
5. As we come out of recession and Lenders are still playing games with many buyers and “old rules and truisms” have disappeared and so PROinspect recommend that you get your finance arranged first and once your Solicitor says this is verified/certain then at that time, and not before, arrange your private condition survey. By all means TALK to PROinspect at any time to (1) get advice (2) get a survey product recommendation (3) survey fee quote, but do not be overly influenced by anyone acting for (paid by) the Seller.
6. If you have a private survey we would expect to recommend to you the most popular product in England, the Homebuyer Report (used to be called the Home Buyer Survey and Valuation).
7. Remember this – the majority of Agency chains are owned by Banks or Holding Companies that own banks. They recommend each other for mutual benefit disguised behind “private sounding” names nothing like the Agents name and often nothing like the banks’ name. The one thing you can be sure of is that somewhere along the line a commission is being paid OR somebody can be influential with your so-called independent Valuer or Surveyor. The standard  employed whereby potential conflicts of interest have to be declared has been set far too low by R.I.C.S., C.M.L., etc… (the controlling Bodies within Loan and Valuation/Survey industries) and this is exploited massively by the larger Companies and Group of Companies. That exploitation can often go against your best interests and so you need to protect yourself against unknown/unseen exploitation – simply call PROinspect and we will advise you (I alone own my business and I do  not pay commissions to anybody). NB – Some Estate Agents have in-house Financial Advisers and they recommend Mortgage Companies who attempt to gain your private survey work on the back of your loan valuation: do not be fooled by a short term gain in reduced fee cost: commission your survey privately well away from Loan Companies and Agency businesses.

Don’t let ignorance torpedo your purchase or sale:

Remain in the light - ignorance kills house sales

UPDATE as we enter into the CON-LIB world in England:

HIPs have been shelved for the sake of an attempt to gain popularity at a time when cost cutting is king. The EPC (Energy Performance Certificate) remains and you have a right to request and see it BEFORE you commit to a lease or purchase.

This would mean that First Time Buyers have even less information to rely upon when they purchase. It will sound hollow but the only real answer is to HAVE A PRIVATE SURVEY completed. Do not think of it as a luxury, rather a necessity. You would not buy a car without looking at it in detail and so why is property any different? Talk to us and we will advise you on the most cost effect survey product OR whether any short-cuts may be possible, in all the circumstances and your financial budget. CALL US. E-MAIL US.